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Support

How Can We Help You?

At MS Govern, we cultivate long-term relationships with our customers by delivering top-quality products, seamless implementation, and dependable ongoing support.  

See what MS Govern customers are saying about our Support staff.

Log a Support Call

All MS Govern customers have access to eSupport, an online self-service portal. Customers can access service requests, software updates, report issues and track the status of previously reported items 24 hours a day, 365 days a year. In addition, a vast Knowledge Base is available for self-search and reference. 

THE "SUNSET RULE"

The "Sunset Rule" ensures you are contacted about your new eSupport call before the "Sun Sets" that day (end of the business day). Our customers know their call was not only received, but also understood, and is being investigated by the appropriate MS Govern staff.

Phone, Email & Web Support

Govern Suite Support

Toll-free: 1.866.450.6696
Pour le service en Français, s.v.p. contacter 1.866.294.1698.
Phone lines are open from 7:30am to 7pm Central Time, Monday through Friday.
Email: support@harriscomputer.com
Web: https://support.harriscomputer.com/

CityView Suite Support

Toll-free: 1.866.988.8324
Phone lines are open from 8am to 7:30pm Central Time, Monday through Friday.
Email: support@harriscomputer.com
Web:  https://support.harriscomputer.com/ 
CityView Wiki site: Access downloads, release updates and more. Click here to log in to the Knowledge Share. Problems logging in? Contact John Edwards 

Innoprise SUITE SUPPORT

Innoprise’s one-touch support team is staffed with programmers and analysts striving to resolve support issues with a single phone call.
Toll-free: 1.866.450.6696
Phone lines are open from 7:30am to 7pm Central Time, Monday through Friday.
Email: support@harriscomputer.com
Web:   https://support.harriscomputer.com/ 
Customer Access Forum: http://support.innoprise.com/

FREE Training

Visit our Online Training Center and sign up for a free training class, exclusively for MS Govern customers. Have an idea for a class? Send it our way: training@msgovern.com.

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"Just a short note to thank you [Jared] and Vince for the assistance provided yesterday...It's nice to know that there is such a high level of skill behind our CityView software..."
--Bill Nell
St. Lucie County, FL 

"Recently, I contacted Laura Mathis with a  panicky situation and she stayed after hours (your time) to help me through it. I was able to avoid spending the night at City Hall to deal with a legal matter strictly because of Laura's professional, expertise, and overall skills in HRMS. I can't thank her enough for what she did for SJC and me that day. She is the queen of all things (tell her that is straight from Pooja and Norma)!"
--Pooja Gupta
San Juan Capistrano, CA

SEE WHAT OTHER CUSTOMERS ARE SAYING ABOUT MS GOVERN'S SUPPORT STAFF

 

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