Innoprise Customer Information Systems (CIS) goes far beyond utility billing, allowing utilities and municipalities easily and quickly adapt to changing business such as adding new services, products, and rate structures. With unlimited services per account, Innoprise CIS supports traditional metered and non-metered services of gas, electric, water, sewer, and recycling, as well as nontraditional services such as cable, telecommunication, and internet services.
A service-oriented approach integrates Web services to deliver a blended customer self-service delivery model using telephone, internet, public kiosk, mobile, and wireless devices. Innoprise CIS unifies customer management, billing, work management, marketing, and other customer oriented business processes. This solution improves customer service response times, enhances customer intelligence, improves application integration, and lowers maintenance and integration costs.
CIS integrates with Innoprise Centralized Cash Receipting.
Utilizing JavaTM 2 Platform, Enterprise Edition (J2EETM) architecture enables advanced functionality that is not possible with legacy systems. Standard internet protocols such as HTTP, FTP, and SMTP and a relational database management system are used to integrate Innoprise CIS and Work Management, asset management, and back-end Financial Management.
All Innoprise applications are Internet-native, Browser-based, and legacy-free. The look and feel of the user interface is consistent across all modules of Innoprise software.
Innoprise CIS has eliminated time-consuming queries with simple advanced filtering and an integrated reporting engine to provide dynamic and ad hoc reporting.
"MS Govern provides tremendous software with amazing potential and power...the people you have are good people that care about the software and your business."
-- Peter House; Matanuska-Susitna Borough, AK
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