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MS Govern Services

MS Govern has partnered with its long-standing customers to develop services that go far beyond industry standards. We focus on the real needs of the users and managers at our customer sites to provide services that maximize cross-departmental and organizational efficiency.

This approach to customer service continues long after the contracted implementation. Our certified public accountants, business analysts, project managers, writers and technical personnel work very closely with you and your staff throughout the installation and beyond.

Some of our services include:

To schedule or learn more about a service at MS Govern, click here.

Training

Our tailored approach to training speeds up the learning process, minimizes knowledge gaps and ensures users retain the information they need to do their jobs with confidence. We offer both on and off site training plans, follow-up knowledge assessments, customized agendas, free online training and an annual educational conference.

See what customers are saying about MS Govern's training.

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Consulting

MS Govern Consulting is focused on growing our customer's businesses. We know that no two customers are exactly alike, so we tailor our services to meet the end goals of each customer. Our teams of Business Analysts, Engineers, Accountants, Project Managers and Software Architects are trained to guide customers through such undertakings as enterprise software strategies, technology assessments, RFP building, streamlining processes and maximizing revenues. Whether you need a simple Application Usage Assessment, or a full blown ERP business plan, we can help.

To schedule a call with an MS Govern consultant click 
here

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Product Development

It takes a village to raise a software application. Our Development philosophy engages all departments within MS Govern in the concept, planning and improvement of our applications. We also leverage the invaluable input of our customer community and our industry's leading experts. Our customers are enthusiastic participants in MS Govern's Executive Steering Committee, making them highly involved in both the design and enhancement of our products.

MS Govern also partners with customers and/or third party developers to fund various product initiatives. For a custom development of your MS Govern application, for new interfaces or third party integrations, please contact us or download our CRF form.

We encourage the engagement and feedback of our customers in all phases of the development cycle. Have a great idea? Email wishlist@msgovern.com.

MS Govern is a Microsoft Certified Gold Partner and is committed to maintaining the product line using current technology and design standards

See what customers are saying about MS Govern's product development.

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Remote Technical Services

Many government organizations are looking for cost effective ways to manage their technology support needs. In response, we've recently embellished our Remote Technical Services offering with options from basic IT troubleshooting to full server staging, along with:

  • Database support
  • Windows server support
  • Installation of application patches and/or service packs
  • Full service release upgrades
  • Disaster recovery (incl. server maintenance, backup support, etc.)
  • System audits and more!

We also offer a Hosted Software Service for our solutions. Please contact us for details.

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Application Usage Assessments

Many MS Govern customers have witnessed a higher than usual employee turn-over rate lately due to promotion, retirement, or organization-wide budget cuts. This often leaves remaining employees to take on extra and sometimes unfamiliar work. Wouldn't you like the opportunity to have an expert evaluate your current processes and recommend improvements? Well you can by scheduling an Application Usage Assessment (AUA).

We recommend that each organization have an AUA once a year to ensure that you are getting the most out of your MS Govern software investment. During an Application Usage Assessment, one of our expert application consultants:

  • Evaluates your current processes and recommends process refinements to boost employee productivity
  • Reviews the functionality of your MS Govern applications and makes suggestions for improvement
  • And more!

Upon completion of the review, our application consultant provides a detailed report with recommendations to enhance your staff's understanding and use of MS Govern's applications. Get the most from your software solution - schedule an AUA today! 

Request AUA

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Project Management

Our Project Managers team up with our customer's project staff to develop the project scope, time schedules, implementation priorities, and to identify and mitigate any factors that could affect the project's schedule or progress. The Project Charter is the basis we use for the entire implementation project. The project plan is the highly detailed step by step approach of "how" the goals for the Project Charter will be realized. Each member of the Project Team plays an important role in the success of the plan, from the Business Analyst to the Customer Sponsor to the Conversion Specialist. Our Project Management team is dedicated to project implementation methodologies specific to the public sector. That is what we do.

To request a copy of our "Project Roles" Guide or a sample project plan, click here.

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Software for Life

MS Govern invests a significant percentage of its annual revenues in research and development. This ensures that we continue to be a leader in the public sector software space.  In turn, MS Govern customers benefit from one of the most solid license policies in the industry: Software for Life.

The Software for Life program is backed by our parent company, Harris Computer Systems. The program ensures customers with active maintenance agreements will never pay licensing fees for same product line upgrades within MS Govern, or to transition to another software solution of the same type within Harris. You've already purchased the licenses, why pay for them twice?

The Harris Software for Life policy provides MS Govern clients with the broadest choice of license-free upgrades in the industry. Find out more.

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Account Management: Dedicated to You

As part of our commitment to improving the customer experience, all MS Govern customers have access to the services of an Account Manager. What that means to you, the customer, is that you have a dedicated contact whose personal responsibility it is to get to know you and the needs of your organization, to act as a champion for you inside MS Govern, to assist you in driving forward your business, and to ensure your continued success with our solutions. 

MS Govern customers can leverage such Account Manager services as site visits, strategic planning, starting or joining a regional user group, sponsorship calls, resolution management, demo and product requests and more. Contact Donna Parker, Account Manager today.

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Membership Plans: Join the Club

MS Govern Membership Plans; Silver, Gold and Platinum consist of pre-budgeted service hours that members can cash in at anytime throughout the year. Our members use their plans to drive such business initiatives as Report Development, Application Usage Assessments, Onsite Training Customizations and more. Members also receive up to four passes to our Annual Conference and various Remote Tech Service offerings. Contact us for details.

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"MS Govern provides tremendous software with amazing potential and power...the people you have are good people that care about the software and your business."
-- Peter House; Matanuska-Susitna Borough, AK
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