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How likely are you to recommend us to a friend or colleague?

Participate in our Customer Satisfaction Program for your chance to win one of three $50 Amazon Gift Cards

We just want to ask you one simple question:

How likely are you to recommend us to a friend or colleague?

Answers to this question will provide us with a Net Promoter Score (NPS), a "straightforward metric that holds companies and employees accountable for how they treat customers." NPS is widely used by some of the most successful companies, including Enterprise Rent-a-Car, Verizon Wireless, EBay, and Intuit. 

Simply click the Give Feedback button below. Please provide your input by March 15, 2013. 

NPS is our customer satisfaction program. We use the program to obtain your insight regarding our service levels. We turn your feedback into action. Simply click this link, answer the question with a “very likely,” “somewhat likely,” or “not likely” and you are automatically registered* for a chance to win one of three $50 Amazon gift cards!

*Please note only entries with a contact name qualify for the gift card. The randomly-selected winners will be announced on March 28, 2013. We will contact you directly for delivery of your gift card. If you do not want to participate in the drawing, please state so in the comment field of the survey.
If you use multiple product lines, we request that you complete one NPS survey for each. By doing so, you'll increase your chances to win, and it will help us more accurately evaluate and take action on your response. 

What Will We Do with NPS?

Since starting the program in 2009, we review each of your NPS submissions and share them throughout our organization. We learn of what we are doing well, and where we need to try harder to meet your expectations. We are building an Improvement-Action plan upon the vital feedback you give us. Expect to receive a call from us to talk about your feedback. 

To learn more about NPS, visit www.netpromoter.com.  
Much appreciation,
Donna Parker, Account Manager
Farrell Clancy, Senior Marketing Communications Specialist 

Congratulations to our Fourth Quarter NPS Winners!

Three lucky customers were awarded $50 gift cards to Amazon.com simply for taking our quarterly customer satisfaction survey. These randomly-selected winners are:

--Greg Bush 
Dauphin County, PA 
GEMS user

--Debbie Vanone 
City of Mentor, OH 
CAFR Unlimited user

--Rick Tadder 
City of Flagstaff, AZ 
Innoprise user

Congratulations and please know we appreciate and value your feedback! YOU have a chance to enter our next quarterly drawing, to close on March 28, 2013: Simply click here.

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