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Innoprise Customers: Welcome to MS Govern Support

By Farrell Clancy | 03/02/2012

Innoprise customers, we have some exciting news for you!

Beginning Monday March 12, you will have a new method of logging support calls.

eSupport is a web-based system which will allow you to report issues, questions and enhancements about your Innoprise software applications. You will be able to view active calls as well historic calls that have been logged by you or your organization.  

Innoprise customers should have received a Quick Reference Guide via email, which will walk you through the simple process for entering support calls. Your eSupport login and password will be sent to you prior to March 12. 

If you would like to receive more information on this new support call entry and tracking system, please register to attend one of the training sessions below:

  1. Tuesday, March 6, 10-11am CT
  2. Tuesday, March 6, 2-3pm CT
  3. Thursday, March 8, 11:30am-12:30pm CT
  4. Thursday, March 8, 3:30-4:30pm CT       

To register for any of the above courses, please see our Online Training Calendar, find the course name (Innoprise Customers-Welcome to eSupport) for the date and time you'd like to attend, and select the "Click here to register" link. 

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